We thank you for registering / subscribing with/at https://cloudkida.com/ (“Cloudkida”). While we appreciate your association with us, we do understand that there may be certain concerns/ completion of tasks related to cessation of your continuation with us on cloudkida. To enable your smooth exit/ transition, we hereby lay down / share the “Return and Refund Policy” for better understanding and acceptance of enrollments, users and learners of our services.

1. Cloudkida will collect the Course Fees from applicants by available payment mode on site/ application from time to time. There may be payment offers, under which registration/subscription is approved. The subscription shall be governed by “Rights reserved by Cloudkida to admission/ registration/subscription” and the enrolment shall be considered to be successfully accepted upon and on payments received on actual accrual basis into Cloudkida bank account.
2. You (The user / service availer) agree that Cloudkida through its Site or Application would raise system generated invoice in relation to the Course for which the applicant has enrolled or in relation to any kind of payment done, as per applicable laws. Cloudkida will raise invoice for the above which shall be inclusive of applicable Taxes.
3. You as an applicant agree to pay the subscription Fees for any services/product/license requested, in connection with your Cloudkida Account. Cloudkida will collect the service Fees pursuant to the Payments Terms.
4. Upon you purchase from cloudkida, you submit your consent to Terms and conditions, Privacy policy and Refund policy as may be mentioned on the website from time to time. This is applicable to all users purchasing courses, subscriptions and sandboxes.
5. Cloudkida agrees that no refund will be permitted once the classes / sessions/ usage / subscription have been initiated, however, the refund shall be in accordance with the cancellation policy reflected in the relevant Listing, (i) permit the enrollment to cancel the enrolment and (ii) refund to that portion of the Course Fees specified in the cancellation policy here below. In case relevant Listing does not have a specified cancellation policy, there shall be no refund, except the ones as mentioned in the listing below.
6. If any refund is requested for any Course via the Site, Application or Services, we (Cloudkida Management) will either pre-approve, confirm or reject the refund request within the period of 7 days from the date of request for refund (‘Refund Request Period’), otherwise the refund request will automatically expire.
7. Refund Policy Listings:
   • Refund for purchases related to Hands-on Lab will be processed as per the conditions mentioned below:
     • 100% refund of course fee, in case the refund request has been submitted on or before 3rd day of the purchase
     • In case the refund request has been submitted between 4th day to 6th day of purchase, 50% refund shall be accepted and processed
     • No refund amount shall be granted, for cancellation / refund requests post 1 week (on or after 7th day) of purchase Your above refund shall not be processed for any of the above mentioned in this clause in case of:
     • You have passed the actual certification exam from the official vendor (eg: AWS) and/or accessed our cloudkida training videos and/or attended practice tests / other documentation / hands-on Lab
     • If you are not able to submit acceptable proof of failure (such as email from vendor, scorecard etc.)
   • Refund for purchases related to Sandbox of any technology (AWS, Power platform, kubernetes etc.) will be processed as per the conditions mentioned below:
     • 100% refund of course fee, in case the refund request has been submitted on or before 3rd day of the purchase
     • In case the refund request has been submitted between 4th day to 6th day of purchase, 50% refund shall be accepted and processed
     • No refund amount shall be granted, for cancellation / refund requests post 1 week (on or after 7th day) of purchase
   • Your above refund shall not be processed for any of the above mentioned in this clause in case of:
     • If you use sandbox feature other than learning process
     • If you use the sandbox for business purposes other than becoming an authorized business partner or learner
     • If you record any form of sessions in form of images within the sandbox environment, without prior written approval from the concerned team of cloudkida and try to indulge in business activities
     • If you are looking forward for additional services which are not listed as part of the package in our website
   • There shall be no refund on the purchases made under any offer (that may be made available by management from time to time) whether on the payment terms / card user and/or otherwise;
   • There shall be no refund for partially paid up enrolments.
   • There shall be no refund for business clients, including any type of companies / organizations who have subscribed for any of the services
   • Miscellaneous terms related to refund:
     • Cloudkida may consider the refund at its sole discretion. Purchaser may apply for refund, not more than hours as specified in table above from the purchase date and time, failure to which there shall be no chances for consideration of refund decisions. Requester applying for refund within stated number of hours from the time of purchase, may avail partial / complete refund at sole and exclusive jurisdiction of Cloudkida and there shall be no dispute entertained with regards to non-refund under this category.
     • There shall be a cancellation fees levied upon each cancellation / refund request and the refund amount shall be subject to such cancellation fees. Such cancellation fees shall be at least the amount of the registration fees as may be received by Cloudkida at the time of enrolment time.

REFUND REQUEST’s INSPECTION:

• The cancellation / refund request once received, Cloudkida reserves the right to inspect the cancellation request and the authenticity/acceptability of the reasons thereof.
• If your cancelation request is approved by Cloudkida, Cloudkida will initiate a refund to your account details as may be provided (or original method of payment).
• Cloudkida shall take a minimum time of 10 working days to process the same internally.
• You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

GRIEVANCE REDRESSAL FOR REFUND:

If you have any concerns / questions related to refund/ return, feel free to write to us:

Email id : support@Cloudkida.com

Contact Number : +91 9327 218 003

Address : B-606, Ratnakar 9 Square, Near Kesav Bag, Satellite, Ahmedabad

For any disputes related to the payment or otherwise, courts at Ahmedabad, Gujarat, India shall have the sole and exclusive jurisdiction.

• Details regarding refunds and cancellation policies are subject to changes and shall be made available via the Site and Application, from time to time.
• If We at Cloudkida cancel a confirmed enrolment made via the Site, Services, and Application, for any disciplinarian reasons and/ or otherwise, Cloudkida shall refund the same in accordance to the refund amount as may be applicable as per refund policy mentioned above. Under any case, the refund liability and the associated costs thereof upon Cloudkida shall not exceed the total amount paid by the Student.

Taxes

You understand and acknowledge that appropriate governmental agencies, departments or authorities (the “Tax Authority “) where our office or residence is located may require Taxes to be collected from Students, applicants, users of the services on the amount paid for the Course/ subscription and to be remitted to the respective Tax Authority. The laws in jurisdictions may vary, but these Taxes may be required to be collected and remitted as a percentage of the Fees set by Cloudkida. It may be noted that the tax amount as may be collected from applicant/ enrolment, shall not be refunded under any circumstances as they are either paid or subject to be paid to appropriate tax authority. You understand that the tax amount is not under ownership of Cloudkida and hence are not subject to refund.